Warranty Compliance Guide – Why It Matters & How to Stay Aligned

Published by Scott Lehr, PA at RESF and The Listing Team
Posted on April 17, 2025

🧩 What Is Warranty Compliance (And Why It Matters)?

If you’re selling or servicing products under a manufacturer warranty, compliance isn’t just a legal box to check — it’s your safeguard against liability, customer dissatisfaction, and major financial losses.

Warranty compliance means following the specific rules and terms laid out by product manufacturers and federal law. It ensures that warranties are honored properly, claims are processed efficiently, and records are kept clean in case of audits.

💡 Non-compliance can lead to legal action, denied claims, and unhappy customers who won’t return.

📦 Why You Need a Manufacturer Requirements Database

• ✅ Track warranty terms like duration, parts coverage, and service requirements.
• ✅ Stay legally compliant with state and federal rules (like the Magnuson-Moss Warranty Act).
• ✅ Speed up claims by referencing accurate data.
• ✅ Spot trends and quality issues with repair history analytics.

🔍 Think of it as your warranty “command center.”

🔧 How to Stay Warranty Compliant – Step-by-Step

• Create Clear Policies – Clarify what’s covered, what’s not, and how to file claims.
• Train Your Team – Ensure staff understands the warranty flow.
• Keep Accurate Records – Track warranty periods, claim logs, and manufacturer responses.
• Audit Regularly – Identify gaps and fix them before they hurt your compliance.
• Stay Current on Regulations – Federal and industry rules change often — stay ahead.

🎥 Video: What Is Warranty Compliance?

🎥 Video: Building a Warranty Management System

📚 Resources to Dig Deeper

• Mastering Warranty Compliance Auditing – OnPoint
• FTC Guide to Federal Warranty Law
• Warranty Management Essentials – IATA (PDF)

📥 Prefer a printable version?
Download the Warranty Compliance Guide PDF

💬 Final Thoughts

Warranty compliance isn’t just paperwork — it’s a competitive advantage. The businesses that manage it best are the ones customers trust most.

Need help building or auditing your compliance process?

Reach out to Scott Lehr, PA at RESF and The Listing Team — we’re here to help you stay aligned, efficient, and protected.